Technical Support Specialist

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Classifications – Exempt Position
Reports to – VP of Client Services & Quality
Date –
March 4, 2016

Summary/Objective

The Technical Support Specialist is a staff position within the Technical Services group. Responsible for utilizing his/her skills and experience to complete compliance-based customer projects such as device imaging and configuration for deployment. Also provides assistance to the Dynamic Computer team by resolving technical problems within the Business office that cover a wide spectrum of technical disciplines. Represent DCC as the voice and the face of the IT Department to our customers by assisting on sales opportunities.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional IT office environment. This role routinely uses standard office equipment such as computers, computer hardware, various computer software computer monitors, phones, photocopiers, filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  

Position Type/Expected Hours of Work

This is a full-time position. Hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week.

Travel

No travel is expected for this position.

Required Education and Experience

Preferred Education and Experience

Additional Eligibility Qualifications

None.

Work Authorization/Security Clearance

Applicants must be currently authorized to work in the United States on a full-time basis.

AAP/EEO Statement

It is the policy of Dynamic Computer Corporation not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Dynamic Computer Corporation to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.   Additional duties may be assigned as needed. Duties, responsibilities and activities may change at any time with or without notice.

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