Integrated IT Case Study: “Communications Are Key”
Need proof of the value of effective IT lifecycle management for medical devices? Consider this recent real-world example. It is the story of how a leading U.S. medical device manufacturer had to swiftly scramble when the life spans of one of their most important products and its integrated IT were suddenly thrown out of sync.
No Easy Way Out
The problem occurred in 2012 when the device manufacturer learned, without advance warning from their IT supplier, that the power supply driving one of their flagship products for pathology labs would reach its end of life. Worse, the replacement power supply, as it turned out, was incompatible with the overall device.
The device maker had no easy way out of this jam. They special-ordered renewed production of the discontinued power supply from the OEM in China. But three months passed before the new component arrived. In the meantime, the device manufacturer was unable to ship their market-leading product.
The consequences were severe: lost sales and disappointed customers.
Since then, the device company has shifted their integrated IT supply for this prime product platform to Dynamic Computer Corporation. We specialize in end-to-end IT lifecycle management for medical device manufacturers. From project management to process automation, Dynamic works closely with device manufacturers to ensure sure that their products’ critical hardware and software components have long lifecycles.
Ensuring IT Availability
Looking ahead to IT availability and keeping customers informed of changes is standard operating procedure at Dynamic. For the particular device manufacturer and product profiled here, Dynamic continues to order custom builds of the original power supply –always with at least a 20-week lead time – to ensure consistent product availability.
Now, for all product platforms, Dynamic provides ample warning when an essential piece of IT is to go EOL. We then coordinate with the customer to place a strategic last-time buy. Meanwhile, replacement products are thoroughly tested for compatibility.
“Communications are key,” says Farida Ali, Dynamic’s president and CEO. “A medical device manufacturer must trust that their primary suppliers are giving them plenty of time to react to changes in features, functions, and availability. Being the device maker’s eyes and ears in the technology marketplace – that’s the hallmark of a quality IT supplier.”