For Compliance, a Focus on Quality IT Processes Can Prove Key
Organizations of all kinds aim to optimize quality and minimize risk in the IT supply chain. This goal, for most, is a given – or if not, it almost certainly should be. Yet some organizations have even more reasons to get their IT just right. These are organizations in regulated markets. Their IT assets and configurations may be held to the highest quality and security compliance requirements of the government regulations guiding their operations. Or they may need to meet the self-regulating standards of their specific industries.
In the coming weeks and months, you can expect Dynamic’s website, blog, and other customer communications to tell you more about an innovative, compliance-driven approach to IT supply and services that we call Q-wrxSM. (Update 12/09/2015: Here’s a new Q-wrx case study.) Q-wrx solutions especially come into play for our customers in regulated markets. In brief: A Q-wrx customer contracts with Dynamic Computer Corporation for a custom package of proprietary IT configuration and asset management processes. Services are selected and customized to help meet the customer’s particular IT regulatory and quality demands.
Q-wrx builds upon Dynamic’s ISO-certified quality management system. We help the Q-wrx customer manage IT risk through precise implementation, documentation, reporting, and quality control of program-critical IT. Customers pair their Q-wrx services with the latest and best hardware and software products selected from Dynamic’s 500+ technology partners. The customer obtains quality equipment through an authorized channel – another key aspect of IT compliance.
Driven by Quality, Focused on Security
System imaging is a need for many Q-wrx customers. Dynamic’s technicians follow a rigorous checklist to ensure that every new PC or workstation, shipped to every customer location, meets the organization’s exact hardware and software compliance specifications. This also helps ensure consistency in IT capabilities for the end users of the customer’s information services.
For some Q-wrx customers, Dynamic manages the inventory of imaged systems for just-in-time order fulfillment. Dynamic also handles return systems – for refurbishing and compliant disposal – with checklist-driven discipline. Device history is maintained in extensive records.
For Q-wrx customers in or serving government, Dynamic holds strictly to the standards of the Federal Information Management Security Act (FISMA) of 2014. We can perform all work in a separate, highly secure location, if the customer’s need calls for it. Q-wrx can be designed to comply with many other federal and industry-recognized standards, including FITARA, NIST, FIPS, HIPAA, TAA, 21CFR, ISO 9001, and ISO 13485.
Click on the Q-wrx “wheel of compliance” infographic to enlarge it for easier reading.
A Q-wrx solution doesn’t end there. The customer can track inventory, place orders, and process invoices through a secure web portal. This keeps all work completely transparent and traceable. Records are retained for 12 or more years. It’s another way in which Dynamic helps ensure that Q-wrx customers are “audit proof.”
Zero Out-of-the-Box Failures
To help ensure quality, Dynamic tests all hardware and software before it is shipped to the Q-wrx customer. If there is a manufacturer’s defect, Dynamic catches it before it slips through. The goal: to have zero out-of-the-box failures.
IT life cycle management is another vital piece of the Q-wrx package. Dynamic alerts the customer to manufacturers’ upcoming changes to the workstations’ required hardware and software systems. Recently, for one Q-wrx customer, with continuing need for a soon-to-be-discontinued item, Dynamic made a strategic last-time buy. This enabled the customer to obtain over 40 needed workstation components to last beyond the part’s scheduled end of life.
Centralizing IT configuration and asset management with Dynamic has helped one Q-wrx customer cut the time needed for certain IT set-up and maintenance tasks from as much as two or three months to as little as two or three days. As that company’s CIO noted: “Whether we stay inside or go outside, we’ll pay to do this work anyway. Why not entrust it to the specialists?”
The CIO added, “Dynamic takes care of the headaches, hoops, and hurdles. They simply perform the job better. Having them focus on their core business allows us to focus on our core priorities.”
Contact us if you’d like to explore a Q-wrx solution. And please keep watching these pages for more Q-wrx information.